Upon receiving your order, please carefully inspect the items and promptly notify us of any discrepancies, defects, damages, or incorrect items. Claims can be submitted within 14 days of receiving the order by contacting us at [email protected] or by filling out the form below. This allows us to address the issue and rectify it accordingly. Our team will assess your claim and reach out to you directly.
1. In the event that you receive faulty or damaged goods, we are pleased to offer either item exchanges or full refunds.
2. Defective or damaged items will be swiftly replaced with identical products. Alternatively, if stocks are depleted, we'll provide suitable substitutes.
If a replacement isn't feasible, a complete refund will be issued. To facilitate this process, please provide photographic evidence of the damaged items. We may also arrange to collect the damaged products for a Quality Review investigation.
1. Regrettably, returns cannot be accepted for sale items or gift cards.
2. For personal care products, we cannot accept returns of opened or used items. All returns must be in their original, unopened packaging.
We will inform you upon receiving and evaluating your claim. If approved, a refund will be processed using your original payment method. Please note that your bank or credit card company may require some time to complete the refund process as well.